Frequently asked questions

Yes. You can browse and fill a cart as a guest, but placing an order needs an account. It takes a minute, and it is what lets you track the order, reorder later, and see everything you have bought in one place.

Create an account or sign in.

You land on a confirmation page with your order number, and we email you the same details. If neither appeared, the order did not go through - check your spam folder first, then write to us rather than ordering a second time.

Yes, free of charge, at any point before it is dispatched. Contact us with your order number and we will stop it.

Once it has been dispatched it cannot be cancelled. Refusing the parcel at the door is not a cancellation - see the returns policy.

Up to 20 units of any single item per order. We sell to households, not to resellers; if you need more than that for a genuine reason, write to us first and we will sort something out.

Usually, and often within a week or two, but we cannot promise a date. Add it to your wishlist and check back, or write to us and we will tell you what we know about that particular line.

Cash on delivery only. You pay the rider, in cash, when the parcel reaches you. We do not take cards, and we do not ask for payment in advance.

This is a deliberate choice, not a limitation we are apologising for: it means you see the parcel before you are committed to it.

Only a little, so please have the exact total ready - it is on your order confirmation email. Payment is due in full before the parcel is handed over.

No. Nobody from 7 Deals will ever ask you to transfer money to a personal account to release an order, and nobody here will ever ask for an OTP, a PIN, a card number or your banking password.

If someone does, they are not us. Hang up and tell us at hello@7deals.lk.

Island-wide, anywhere in Sri Lanka. Delivery is LKR 450, and free once your order total passes LKR 15,000. The charge is shown at checkout before you confirm anything.

We do not ship outside Sri Lanka.

Colombo and the suburbs are usually quickest; outstation takes longer. The estimate you see is an estimate, not a guarantee - it depends on the courier and the destination, and things like weather and fuel can move it.

See delivery information for current timescales.

Yes. Track an order with your order number and email, or open it from your account. We also email you as the order moves through packing, dispatch and delivery.

Somebody over 18 needs to be there to receive the parcel and pay for it. If nobody is, or the phone number cannot be reached, the courier tries up to three times.

After a third failed attempt the order is cancelled, and because a failed cash-on-delivery run costs the delivery both ways, we may ask you to cover it before accepting a further order. Easiest fix: give a number that will be answered, and a landmark in the order note.

You can - and should - check the outside of the parcel and confirm the item is the one you ordered, while the rider waits. If the box is torn, wet, crushed, re-taped or already open, refuse it and pay nothing, then call us and we will send a replacement at our cost.

What riders cannot wait for is a full unpacking, testing or trying on. That is what the 24-hour reporting window is for.

Tell us within 24 hours if the item arrived damaged, is the wrong product, or something is missing from the parcel. You have 7 days for an item that is dead on arrival, develops a genuine manufacturing fault, or is materially not as described.

Full detail, including what we cannot take back, is in the returns policy.

No, and we would rather say so plainly than bury it. Change of mind, "it does not suit me", "I no longer need it", or ordering the wrong size or colour are not returns. This is the normal position for online shops in Sri Lanka.

That is exactly why we ask you to check the parcel at the door, and why our product pages carry sizes and specifications - ask us before you order if anything is unclear, and we will measure it for you.

Because it is the one piece of evidence that settles a damaged, wrong or missing-item claim instantly, in your favour. Record one continuous take that starts before you open the outer packaging and shows the courier label, and runs until the item is fully unpacked.

It takes thirty seconds and it is the single condition most claims fail on. Keep the box and packaging until the claim is closed.

There is no card to reverse, so an approved refund is paid by bank transfer to a Sri Lankan account in the name of the person who placed the order - or as store credit, if you prefer it. Expect it within 7 to 14 working days of the claim being approved.

We do not refund in cash, and never at the door.

We do, whenever the fault is ours - wrong item, damaged, defective, or not as described. We arrange the pickup and refund the original delivery charge too.

If a claim is rejected on inspection, or you asked for a goodwill exchange, the courier both ways is yours.

Contact us inside the window above with your order number, what is wrong, and photos plus the unboxing video. We reply with a decision and, if it is approved, a return authorisation number and instructions.

Please do not send anything back before you have that number - unannounced parcels are refused at the door.

We use your name, phone, email and address to deliver your order and keep you updated, and we keep the order record for tax and accounting. We do not sell or rent your details, and there are no advertising or analytics trackers on this site.

Because every order is cash on delivery, we never see a card number at all. The full detail is in the privacy policy.

Both, from your account. Download my data returns a file with your profile, addresses, orders and wishlist, straight away and free.

Deletion is scheduled 90 days ahead so you can change your mind - we email you the date, and you can cancel any time before it. These are your rights under Sri Lanka's Personal Data Protection Act.

Use forgot password and we will email you a reset link. We cannot tell you your old password - it is stored as a one-way hash, so nobody here can read it either.

Every newsletter has an unsubscribe link at the bottom, and it takes effect immediately. Order emails are separate - those are part of the order itself, not marketing, so they keep coming until the order is done.

Yes. We buy from local agents and authorised distributors, and anything sold as open-box, ex-display or refurbished says so plainly on the product page.

Phone and monitor screens all render colour differently, so a photograph is a fair representation rather than a colour match. Allow about 2 cm either way on garment measurements, and 5% on stated weights and volumes.

A shade difference is not a fault - a different model or material is, and we will put that right.

Where a product page states one, yes - and it is the manufacturer's or the local agent's warranty, on their terms.

In the first 7 days, come to us. After that, a warranty fault goes to the brand's authorised service centre; we will tell you where that is and help you make contact. Keep the warranty card and the invoice, because most agents will not accept a claim without them.